Refund & Returns Policy

Overview

Terms and conditions applies whether in store or by phone, via our website

Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.

We reserve the right to refuse your order or booking should it be necessary.

ORDERING

Your order confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the order on your behalf, you agree that such person acted as your agent.

Minimum order value of £17.50 applies for delivery. You will be notified when you reach the basket if your order is below the minimum value.

Our delivery drivers only carry up to £10 in change, payment must be in £ sterling.

If you place an order via our site www.joybistro.co.uk, you will be presented with confirmation on your screen that your order has been received.

Confirmation of your order will be sent to the email provided. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order.

We provide a quality service. We accept no responsibility or liability for the quality or quantity of any products delivered by or collected from the store.

COLLECTION & DELIVERY TIMES

Collection orders are ready in store within 20 minutes. We aim to provide the best food delivery service in the area at the time we quote. Our estimated time for delivery is 30 to 45 minutes .

Unfortunately things don’t always go to plan and factors, such as, high demand and traffic occasionally prevents us from achieving this.

LATEST ORDER TIME

We are unable to accept orders online either delivery or collection less than 20 minutes before the stated closing time. Should you have any questions, please call the store.

We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time.

Refunds

Cancellation or amendments to the order can be made no later than 1 hour prior to the delivery or collection time requested, and must be made by phoning the store direct.

We will issue a refund to your credit card or debit card within 7-10 working days.

Cancellations within 1 hour of the start of the delivery time will be charged in full.

Need help?

Contact us at www.joybistro.co.uk for questions related to refunds and returns.